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Sample Functional Resume

Sample functional resume from: Damn Good Resume Guide: A Crash Course in Resume Writing, Yana Parker. Ten Speed Press, 1996. [ISBN 0-89815-672-6] $7.95 paper. This is the revised and updated edition of Yana's first and most popular resume guide.

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Objective: Position as a Supermarket Checker or Head Clerk.

SUMMARY OF QUALIFICATIONS

• 15 years experience in the grocery industry as head clerk, checker, and cashier.
• Excellent reputation with customers as a competent, knowledgeable and helpful professional.
• Enjoy my work and consistently greet customers with a smile.
• Honest, reliable, and productive.

RELEVANT SKILLS & EXPERIENCE

CUSTOMER SERVICE

• Developed a reputation for excellent customer service by:
  ...acknowledging the customer's presence and making eye contact;
  ...greeting customers in a friendly manner, and giving them full attention;
  ...taking time to answer a question or find someone else who could.
• Served as product expert on sophisticated items, directing customers to:
  ...exotic spices and ingredients ...ethnic foods ...unusual gourmet items.
• Increased sales in the higher-profit Natural Foods Department (and increased customer satisfaction) by advising customers on bulk alternatives to name-brand items.
  

SUPERVISION

• As Head Clerk, managed "front end" of the store:
  ...Prepared daily schedules for staff of up to 18 clerks, to assure maximum check stand coverage at all times;
  ...Assigned staff to cover peak hours and continuous stocking.
• Trained new clerks.
  

ADMINISTRATIVE

• Balanced checker's cash drawer with consistently high level of accuracy.
• As Office Cashier for one year:
  ...accurately balanced books and balanced deposits
  ...answered phones ...prepared daily sales report ...made deposits
  ...processed returned checks ...prepared monthly sales report for HQ.
  

EMPLOYMENT HISTORY

1981 - present	Retail Clerk, journeyman	CO-OP SUPERMARKET, Berkeley, CA
1980	Buyer's Assistant	LILLY Department store, Oakland, CA
1975-79	Manager's Assistant	WALLACE Clothing Store, Spokane, WA

EDUCATION

Business Classes, 1979 - SPOKANE COMMUNITY COLLEGE

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ABOUT THIS RESUME:

Josie lost her job when the CO-OP supermarkets folded. She felt more confident in her job search after working on this resume which shows off her value to an employer. -- Yana Parker

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